Privacy Policy


ONE The Cheese Steak Shop, LLC recognizes that your privacy is important. Our privacy policy outlines the types of personal information we receive and collect when you use our website, including all other web pages owned or provided by ONE The Cheese Steak Shop, LLC or its affiliates (“Website”) and any services offered thereon, including online ordering (“Services”).  We also provide you with some of the steps we take and you need to take to safeguard your information.

In order to use our Website and Services, you must agree to this Privacy Policy and our Terms of Use, which can be found at and if you do not agree, do not use our Website or Services.

Individuals must be 13 years of age or older to use our Website and Services and by using our Website or Services, you agree that you are 13 years of age or older.  If you are between the age of 13 and 18 years of age, you may purchase our products online only with the involvement of a parent or guardian, who must also authorize the use of any credit card.


ONE The Cheese Steak Shop, LLC collects personally identifiable information from users who voluntarily register with our Website to place an order, check the balance of a gift card or request our newsletter or other offers.  We ask that you provide us with your name, contact phone number, email address and for online ordering, either credit card or gift card information. This information is shared with our franchisees who provide you with any products ordered online and our third-party affiliates who process the gift cards and credit cards.  All gift card and credit card information supplied to our third-party affiliates is transmitted via Secure Socket Layer technology and then encrypted into our payment gateway providers database only to be accessed by those authorized with special rights to such systems, and are required to keep the information confidential. After a transaction, your credit card information is not stored on our servers.

In some cases, we may collect information about you that is not personally identifiable. We use this information, which does not identify individual users, to analyze trends, to administer our Website, to track users’ movements around the Website and to gather demographic information about our user base as a whole. The information collected is used solely for internal review and not shared with other organizations for commercial purposes.

The information we collect and store is internally reviewed and used to improve the content of our Website and customer service, notify you by email of any updates, and provide you with newsletters and other offers.  In addition, we use this information to respond to inquiries or disclose your information to comply with any legal process.  Please note that you may choose to opt-out from our email lists or delete your registration at any time by contacting

In other areas of our Website, you may submit information to us to consider you as a potential franchisee or area developer. We request in these areas that you provide us with certain financial, credit and other sensitive personal information deemed necessary to evaluate you as a potential franchisee or area developer.  ONE The Cheese Steak Shop, LLC will keep this information confidential and only use this information to evaluate you as a potential candidate.

Additionally, in other areas of our Website, you are permitted to submit information to us for our franchisees to consider you for employment.  This information, which includes sensitive personal information, is deemed necessary for our franchisees to evaluate you for employment.  ONE The Cheese Steak Shop, LLC and the franchisees will keep such information confidential and use this information only to evaluate you for employment opportunities.  Please note that employees working in The Cheese Steak Shop Stores are not hired by ONE The Cheese Steak Shop, LLC unless otherwise noted.


ONE The Cheese Steak Shop, LLC may disclose your account information and other identifiable information if required to do so by law or in a good faith belief that such disclosure is reasonably necessary to comply with any legal process, to process any online order, to process credit card orders using our third-party affiliates, to review you as a potential franchisee or area developer, to enforce our Terms of Use, and protect the rights, property or personal safety of ONE The Cheese Steak Shop, LLC its franchisees and users, and the public.

Our franchisees are under an obligation to keep your personally identifiable information, given to process your order or for employment opportunities, confidential.

You are responsible for maintaining the confidentiality of your log-in and password and agree to immediately notify us of any unauthorized use of your log-in and password.

While we try to protect your personal information, no data transmission can ever be 100% secure.  Therefore, we cannot guarantee or warrant the security of the personal information you submit to us and any such submission is at your own risk.  Nevertheless, we will use our best efforts to maintain security on our system.


We may use cookies to help you personalize your online experience. Cookies are identifiers that are transferred to your computer’s hard drive through your web browser to enable our systems to recognize your browser. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize the Web site’s pages, or register with any of our Web site’s services, a cookie enables us to recall your specific information on subsequent visits.

You have the ability to accept or decline cookies by modifying your Web browser; however, if you choose to decline cookies, you may not be able to fully experience the interactive features of our Website.


If ONE The Cheese Steak Shop, LLC is sold, the information we have obtained from you through your voluntary participation in our Website may transfer to the new owner as a part of the sale in order for the services being provided to you may continue. In that event, you will receive notice through our Website of that change, and we will make reasonable efforts to ensure that the purchaser honors any opt-out requests you might make of us.


We provide this Privacy Policy as a statement to you of our commitment to protect your personal information. If you have submitted personal information through our Website and would like that information deleted from our records (subject to the exception provided below) or would like to update or correct that information, please use contact Please be aware that even after your request for a change is processed, we may, for a time, retain residual information about you in our backup or archives.

We may retain certain data contributed by you if we believe it is necessary to prevent fraud or future abuse and to enforce our terms and conditions and privacy policy if required by law.


ONE The Cheese Steak Shop, LLC reserves the right to make changes in this Privacy Policy from time to time, and we will display a notice on our Website.  We encourage you to periodically review this policy so that you will know what information we collect and how we use it.